When installing the software you may get the error message “Error 1311 Source file not found: [drive]:[product name][product version]data1.cab. Verify that the file exists and that you can access it.” The error normally occurs if you have downloaded the software but haven’t extracted the folder. Locate the software download which you should see a zip […]
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How to clear the Olympus profile on a Mac
This article goes through how to clear the Olympus profile on a Mac. Please note clearing the Olympus profile will reset the software settings. Close the software down. Click on Go, hold down the Option key and then click Library. Open the Preferences folder and rename the “com.Olympus.DSSPlayerV7.plist” file to “com.Olympus.DSSPlayerV7.plist.old”. Open the software again […]
Recorder not recognising in DSS Player for Mac
This is a technical guide and you should follow the advice of a technical professional before following it. You may make irreversible changes to your system by following this guide. If you have already updated the software and the recorder isn’t recognized in the software; but is recognized on the Mac for you to drag […]
Dragon NaturallySpeaking settings
This guide goes through the Dragon NaturallySpeaking setting in the ODMS Dictation and Transcription Module. Note: You must have a trained Dragon profile and have enabled the voice recognition feature in order to configure the ODMS software to use your Dragon Profile. Click here for a guide on how to enable the voice recognition feature. […]
CustomConfig and DefaultConfig files
This article will detail how to create a CustomConfig file and a DefaultConfig file. The Olympus software can be installed using either of the configuration files to ensure that all users will share the same customised settings when they launch the software however, both configuration files are used in different scenarios. Note: The configuration files […]
Play Button Greyed Out
If you are unable to play dictations because your play button is greyed out, follow the article below. If you are unable to play dictations check the Playback Control Bar to see if the Play button is greyed out as below. Or if you double click onto the dictation it will show as below. We […]
License exceeded maximum number of users
This article will document how to resolve the License exceeded maximum number of users error… If you receive the error: License exceeded maximum number of users, this means that you have reached the maximum amount of users for the license you have. You can have the software installed onto more than the licensed amount of […]
Can’t see Dictation Tree
This article will document how you can reveal the Dictation Tree if it is hidden… + – Can’t see Dictation Tree Click to collapse If the Dictation tree is missing from the left hand side of the software (as image below) please follow the instructions below: Click the arrows shown in the red box below. […]
Dictation folders not syncing
If the software folders are linked to the network location but there is a discrepancy between the users dictation folders then this can lead to transcriptions being duplicated or dictations not being seen. We would recommend to check the following below. + – 1. Folder hasn’t refreshed yet Click to collapse This is due […]
How to Lock Pedals on a Foot Switch
This article will document how you can lock pedals on a RS-31(H) Foot Switch. Lockable Pedals on RS-31(H) Foot Switch You are able to lock either the top or the centre pedal on an RS-31(H) foot switch. On the back of the foot switch there is a lock. Slide up to lock the top pedal […]