Any requests for PIN reset must be made in writing to the support team. Please note that requests
may take up to 24 hours during business hours. It may take longer to respond to a request over
weekends and public holidays.
There are two ways to make the contact with the support team: via the Partner Portal or the public support site.
- Visit https://audiopartner.omsystem.com/en/
- Click [Support] then [New Support Ticket]
- Complete the form with “PIN RESET REQUEST” in the [Ticket Subject] section. Please
ensure the [Describe Your Issue] includes the information required. Please refer to the
“What information is needed?” section below.
- Visit https://audiosupport.omsystem.com/en/
- Click [Support] then [Contact Support]
- Complete the form with PIN RESET Request in the [Ticket Subject] section.
- Please ensure the [Describe Your Issue] includes the information required. It assists the
process if the end user adds which dealer, they purchased the item from. - As for what information should be included, please refer to the “What information is
needed?” section below.
What information is needed?
The following information is needed when making a request via the portal or email:
- Requestor’s contact information.
- End-user’s information if it’s different from the requestor.
- Dealer’s information (if known).
- Reason for the request.
- Proof of Purchase or verification letter. (Attached to the case if it was received via email)
- Serial number for the recorder being unlocked.
In some organizations, the requestor may not be the person who purchased the professional audio
recorder. Proof of purchase or a verification letter from the purchasing department explaining the
situation is still required.
What Happens Next?
Once the above information is satisfied, the unlock code can be generated and sent to
the person making the request. To check how to proceed with the unlock code process, please click the link the article Instructions for applying the Unlock Code