This article goes through how to resolve the warning message when Olympus software is sending an email on your behalf in Outlook When the Olympus software is requesting to send an email on your Outlook client you will receive the following message. Note: This will apply to Outlook 2013, 2016, 2019 and Outlook for Office 365. […]
ODMS R6/R7
ODMS R7 Software is at the heart of an Olympus Dictation Solution. Scalable for small and large offices using standalone or workgroup modes.
Citrix/TS Client Virtual Driver Installation
This guide goes through installing the Citrix or Terminal Services client virtual driver on a client PC for a Citrix XenApp or Remote Desktop Services (Terminal Services) environments. Note: This only works with the ODMS client software installed in Workgroup mode please refer to the Workgroup guide. Do not install the client driver on the […]
Upgrading to ODMS R7 (Standalone)
This article details how to upgrade from ODMS R6 to ODMS R7. Upgrading allows you to keep your user profiles and settings when changing to a new version of the ODMS software. Note: If you have purchased the ODMS R7 upgrade license then you will need to have the previous software version installed for this to […]
Terminal Services or Citrix is supported only with Workgroup System
This article explains the error message when you try to launch the ODMS software while in a Remote Desktop Connection, Citrix session or VMware session. If you are planning to use ODMS R7 software in a virtual environment then, you will need to re-install the software in Workgroup mode which requires the ODMS R7 […]
Options are greyed out
This articles goes through the options being greyed out when you try to configure the ODMS settings. When the options are greyed out this means All User Settings was selected during the install as shown below. This means that all users on this computer will share the same settings but only the local administrator […]
Device not recognising over Citrix
This guide goes through how to troubleshoot the device recognition issues over Citrix. Depending on what Citrix environment you are running the troubleshooting steps will differ. If you are not sure what Citrix environment it is, then you can check this by confirming the operating system that the users are connecting to. If its a […]
An error occurred during the process of authenticating the license
This article goes through how to resolve the below license error message when launching ODMS R7 in Workgroup mode. This error means that this user has not been assigned a role in the SCP. The administrator will need to log in to the SCP and assign the user a Dictation or Transcription role for more […]
Device Detector Setting
This article goes through how to configure the Device Detector setting. This allows you to select an application to automatically launch when a device is connected or to disable the automatic launch. Locate the Device Detector in the system tray Right click the Device Detector and click on Setting Tick an application to launch or untick […]
Correction Window not playing audio and highlighting text
If you are experiencing an issue with the Text Correction Window not playing audio and highlighting text then follow the steps below to resolve this issue. Close the software down Open File Explorer and go to the location C:\Program Files (x86)\OLYMPUS\ODMS_R7\DM_TM Run the Olycodecfiltersetup.exe A prompt will appear if it is successful. If it fails then […]
Managing Devices in the SCP
This article goes through how to add, configure and assign a device to a user. Note: It is possible to deploy device settings via WiFi to the DS-9500 to do this, you must have the Wireless Communication Service installed and configured for device management please click here for more details. + – Adding a device Click […]