This article goes through how to find or change the license key in the registry. This is useful for situations where you are not able to open the software to obtain your license or if you want to change the license without re-installing the software. NOTE: Changing your license key is only effective if you […]
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Import Dictation for Mac
This article explains how to import a dictation in DSS Player for Mac Files can be imported in to the software, if they are received via email or saved in a different location on the Mac. For this example we will be using email. Find the email that contains the file that you would like to import […]
Upgrading to ODMS R8/R7 (Standalone)
This article details how to upgrade from ODMS R6 to ODMS R8/R7. Upgrading allows you to keep your user profiles and settings when changing to a new version of the ODMS software. Note: If you have purchased the ODMS R8/R7 upgrade license then you will need to have the previous software version installed for this […]
RecMic not Recording
This guide goes through how to troubleshoot recording issues. + – Microphone Privacy Settings Click to collapse If you are using Windows 10 make sure that you have enabled microphone access as per the guide below. https://audiosupport.omsystem.com/en/desktop-dictation/975-windows-10-microphone-privacy-settings We would recommend checking the RecMic microphone is working which this can be checked through Windows Sound settings. […]
Terminal Services or Citrix is supported only with Workgroup System
This article explains the error message when you try to launch the ODMS software while in a Remote Desktop Connection, Citrix session or VMware session. If you are planning to use ODMS R7 software in a virtual environment then, you will need to re-install the software in Workgroup mode which requires the ODMS R7 SCP […]
Options are greyed out
This articles goes through the options being greyed out when you try to configure the ODMS settings. When the options are greyed out this means All User Settings was selected during the install as shown below. This means that all users on this computer will share the same settings but only the local administrator can […]
Device not recognising over Citrix
This guide goes through how to troubleshoot the device recognition issues over Citrix. Depending on what Citrix environment you are running the troubleshooting steps will differ. If you are not sure what Citrix environment it is, then you can check this by confirming the operating system that the users are connecting to. If its a […]
Invalid license or illegal license number
This article goes through how to resolve the below error messages when entering the license key to install the software. If you are reading the license key from the green license ID paper or from within the Help > About software section, then your license key will be valid so you will just need to […]
An error occurred during the process of authenticating the license
This article goes through how to resolve the below license error message when launching ODMS R7 in Workgroup mode. This error means that this user has not been assigned a role in the SCP. The administrator will need to log in to the SCP and assign the user a Dictation or Transcription role for more […]
Device Detector Setting
This article goes through how to configure the Device Detector setting. This allows you to select an application to automatically launch when a device is connected or to disable the automatic launch. Locate the Device Detector in the system tray Right click the Device Detector and click on Setting Tick an application to launch or untick […]