Can't hear the dictation - Professional Audio Support

If you are experiencing issues with not being able to hear the dictations in the software, then we would recommend checking the following as it may be a simple fix which can be corrected.

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1. Check the volume
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Make sure the audio is not on low volume, muted or disconnected.

If the audio icon has a cross this would indicate the volume is muted or it has been disconnected.

If the PC doesn’t detect an audio device being connected at all then you will need to contact your IT technician to take a look at your PC.

Windows

In the software make sure the volume is set to max.

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Next check the volume on the PC this is normally located in the bottom right of the desktop.

Mac

In the software make sure the volume is set to max.

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Next check the volume on the Mac this is normally located in the top right of the desktop.

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2. Test the audio device
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You can test if the audio device works by playing the test sounds on the PC, as shown below.

If, at any stage, during the test you get an error message or you can’t hear the test sound at all then this would indicate a problem with the audio on your PC. You will need to contact your IT technician to take a look at your PC.

Windows

Right click the volume control and click on Playback devices.

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Right click the appropiate audio device and click “Test” to play a sound.

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You should now hear a test sound and the level meter will move up and down.

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Now ensure that audio device is set as the default device as indicated by the green tick. If it’s not the default device then right click the device and select “Set as Default Device”.

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Mac

Click on the Apple icon and click on “System Preferences”.

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Click on “Sound”

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Select the appropiate audio device to test by clicking on the drop down box for “Play sound effects through:”
Select the alert sound. You should now hear the test sound.

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