When loading the Olympus software an error occurs saying “Failed to register Device Manager and Codec Filter for COM”. This problem occurs when the DSS audio codec is not installed successfully. We would recommend trying the following below. First, ensure you are running the latest version of the Olympus software. If updating does not resolve […]
Troubleshooting
Cannot see dictations – Folders have red crosses
If you are experiencing any issues with dictations not sending over the network share or you can’t see any dictations in tray. You may notice there are red crosses in the software folder as shown below. If you’re the author you may notice the dictations have a home symbol as shown below. The home symbol […]
Missing Shell Folder Error
Error when opening the Olympus software saying “The application cannot be executed because the following Shell Folder defined in the registry cannot be found. Please contact the system administrator. Templates”. This problem occurs when there are folders missing or folders are inaccessible, which are referenced through the path(s) set within the registry. Solution: Open the […]