This article will document how you can reveal the Dictation Tree if it is hidden… + – Can’t see Dictation Tree Click to collapse If the Dictation tree is missing from the left hand side of the software (as image below) please follow the instructions below: Click the arrows shown in the red box below. […]
Miscellaneous
Articles that apply to multiple products
License exceeded maximum number of users
This article will document how to resolve the License exceeded maximum number of users error… If you receive the error: License exceeded maximum number of users, this means that you have reached the maximum amount of users for the license you have. You can have the software installed onto more than the licensed amount of […]
Play Button Greyed Out
If you are unable to play dictations because your play button is greyed out, follow the article below. If you are unable to play dictations check the Playback Control Bar to see if the Play button is greyed out as below. Or if you double click onto the dictation it will show as below. We […]
Software running slow
If the software is running progressively slow then please check the following below which may improve the performance. This issue can be caused by any of the below possibilities. + – 1. Excessive files in the software Click to collapse The software will periodically refresh folders to check for new dictations if there are thousands […]
Clearing a corrupt user profile
This article explains how to clear a corrupt user profile. When loading the Olympus software you may get an error occur saying “The application will be terminated because the user profile is corrupt” then closes. Alternatively the software may not open at all when you double click on the application. This problem occurs when a […]