This guide goes through installing the Citrix or Terminal Services client virtual driver on a client PC for a Citrix XenApp or Remote Desktop Services (Terminal Services) environments. Note: This only works with the ODMS client software installed in Workgroup mode please refer to the Workgroup guide. Do not install the client driver on the […]
Citrix
Device not recognising over Citrix
This guide goes through how to troubleshoot the device recognition issues over Citrix. Depending on what Citrix environment you are running the troubleshooting steps will differ. If you are not sure what Citrix environment it is, then you can check this by confirming the operating system that the users are connecting to. If its a […]
ICA Client is not installed
When installing the Citrix client driver on the client PC you may get the error message “ICA Client is not installed”. Please check the following: The Citrix Receiver/Workspace is installed by checking Programs and Features. If the Citrix Receiver/Workspace is already installed then ensure there are files in the following location C:\Program Files (x86)\Citrix\ICA Client. […]
Virtualisation Compatibility
This article details what versions of virtual products are supported and compatible with the Olympus products. Key Description Compatible Not Compatible * End of life Note: There maybe some hardware limitations with certain software generations please see the Hardware Compatibility Matrix. For operating system compatibility please click here. For Olympus to work in a virtual environment […]