{"id":5069,"date":"2023-12-29T12:48:14","date_gmt":"2023-12-29T12:48:14","guid":{"rendered":"https:\/\/audiosupport.omsystem.com\/?p=5069"},"modified":"2024-01-04T09:30:22","modified_gmt":"2024-01-04T09:30:22","slug":"pin-code-reset","status":"publish","type":"post","link":"https:\/\/audiosupport.omsystem.com\/fr\/kb\/pin-code-reset\/","title":{"rendered":"Processus de d\u00e9verrouillage des broches"},"content":{"rendered":"\n<p>Any requests for PIN reset must be made in writing to the support team. Please note that requests<br>may take up to 24 hours during business hours. It may take longer to respond to a request over<br>weekends and public holidays.<br>There are two ways to make the contact with the support team: via the Partner Portal or the public support site.<\/p>\n\n\n\n<div class=\"ghostkit-tabs\" data-tab-active=\"tab-via-email\"><div class=\"ghostkit-tabs-buttons ghostkit-tabs-buttons-align-start\"><a href=\"#tab-via-the-partner-portal-dealers\" class=\"ghostkit-tabs-buttons-item\"><strong>Via the Partner Portal (Dealers)<\/strong><\/a><a href=\"#tab-via-the-audio-support-portal-end-users\" class=\"ghostkit-tabs-buttons-item\"><strong>Via the Audio Support Portal (End users)<\/strong><\/a><\/div><div class=\"ghostkit-tabs-content\">\n<div class=\"ghostkit-tab is-layout-flow wp-block-ghostkit-tabs-tab-v2-is-layout-flow\" data-tab=\"tab-via-the-partner-portal-dealers\">\n<ol class=\"wp-block-list\">\n<li>Visit https:\/\/audiopartner.omsystem.com\/en\/<\/li>\n\n\n\n<li>Click [Support] then [New Support Ticket]<\/li>\n\n\n\n<li>Complete the form with \u201cPIN RESET REQUEST\u201d in the [Ticket Subject] section. Please<br>ensure the [Describe Your Issue] includes the information required. Please refer to the<br>\u201cWhat information is needed?\u201d section below.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"ghostkit-tab is-layout-flow wp-block-ghostkit-tabs-tab-v2-is-layout-flow\" data-tab=\"tab-via-the-audio-support-portal-end-users\">\n<ol class=\"wp-block-list\">\n<li>Visit https:\/\/audiosupport.omsystem.com\/en\/<\/li>\n\n\n\n<li>Click [Support] then [Contact Support]<\/li>\n\n\n\n<li>Complete the form with PIN RESET Request in the [Ticket Subject] section.<\/li>\n\n\n\n<li>Please ensure the [Describe Your Issue] includes the information required. It assists the<br>process if the end user adds which dealer, they purchased the item from.<\/li>\n\n\n\n<li>As for what information should be included, please refer to the \u201cWhat information is<br>needed?\u201d section below.<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What information is needed?<\/summary>\n<p>The following information is needed when making a request via the portal or email:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Requestor\u2019s contact information.<\/li>\n\n\n\n<li>End-user\u2019s information if it\u2019s different from the requestor.<\/li>\n\n\n\n<li>Dealer\u2019s information (if known).<\/li>\n\n\n\n<li>Reason for the request.<\/li>\n\n\n\n<li>Proof of Purchase or verification letter. (Attached to the case if it was received via email)<\/li>\n\n\n\n<li>Serial number for the recorder being unlocked.<\/li>\n<\/ol>\n\n\n\n<p>In some organizations, the requestor may not be the person who purchased the professional audio<br>recorder. Proof of purchase or a verification letter from the purchasing department explaining the<br>situation is still required.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What Happens Next?<\/summary>\n<p>Once the above information is satisfied, the unlock code can be generated and sent to<br>the person making the request. To check how to proceed with the unlock code process, please click the link the article <a href=\"https:\/\/audiosupport.omsystem.com\/en\/kb\/instructions-for-applying-the-unlock-code\/\">Instructions for applying the Unlock Code<\/a><\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>Any requests for PIN reset must be made in writing to the support team. Please note that requestsmay take up to 24 hours during business hours. It may take longer to respond to a request overweekends and public holidays.There are two ways to make the contact with the support team: via the Partner Portal or [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"categories":[1],"tags":[120,115,40,35,232],"class_list":["post-5069","post","type-post","status-publish","format-standard","hentry","category-kb","tag-ds-3500","tag-ds-5500","tag-ds-9000","tag-ds-9500","tag-pin-code"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pin Unlock Process - Professional Audio Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/audiosupport.omsystem.com\/fr\/kb\/pin-code-reset\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pin Unlock Process - Professional Audio Support\" \/>\n<meta property=\"og:description\" content=\"Any requests for PIN reset must be made in writing to the support team. 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