{"id":1779,"date":"2017-01-27T00:00:00","date_gmt":"2017-01-27T00:00:00","guid":{"rendered":"https:\/\/audiosupport.omsystem.com\/2017\/01\/27\/656-can-t-connect-to-the-license-manager\/"},"modified":"2024-04-10T20:55:58","modified_gmt":"2024-04-10T20:55:58","slug":"656-can-t-connect-to-the-license-manager","status":"publish","type":"post","link":"https:\/\/audiosupport.omsystem.com\/fr\/odms-r7\/656-can-t-connect-to-the-license-manager\/","title":{"rendered":"Impossible de se connecter au serveur de licences"},"content":{"rendered":"<p>Lors du chargement du logiciel ODMS install\u00e9 en mode groupe de travail, vous obtenez l&#039;erreur de connexion au serveur de licences.<\/p>\n<p><strong>Noter:<\/strong> Le mode groupe de travail n\u00e9cessite le logiciel suppl\u00e9mentaire <a href=\"https:\/\/www.olympus.co.uk\/site\/en\/a\/audio_software\/transcription_software\/odms\/odms_for_administration_1\/index.html\">ODMS pour administrateur<\/a> \u00e0 installer dans l&#039;environnement pour une gestion centralis\u00e9e des param\u00e8tres utilisateur et des licences.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2970\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-1.png\" alt=\"can t connect to the license manager 1\" width=\"600\" height=\"450\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-1.png 600w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-1-300x225.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-1-16x12.png 16w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>S&#039;il vous pla\u00eet essayez ce qui suit\u2026<\/p>\n<p><strong>1. V\u00e9rifiez que l&#039;adresse et le port du serveur de licences correspondent \u00e0 votre gestionnaire de licences<\/strong><\/p>\n<ul>\n<li>Cliquez sur Modifier le serveur de licences pour voir l&#039;adresse du serveur et les d\u00e9tails du port auxquels le logiciel client ODMS se connecte.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2974\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-2blur.png\" alt=\"can t connect to the license manager 2blur\" width=\"415\" height=\"256\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-2blur.png 415w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-2blur-300x185.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-2blur-18x12.png 18w\" sizes=\"auto, (max-width: 415px) 100vw, 415px\" \/><\/p>\n<ul>\n<li>Acc\u00e9dez au PC sur lequel le gestionnaire de licences est install\u00e9 et v\u00e9rifiez que l&#039;adresse du serveur est la m\u00eame.<\/li>\n<li>Pour v\u00e9rifier que le port est le m\u00eame, ouvrez l&#039;\u00e9diteur de registre et acc\u00e9dez \u00e0 l&#039;emplacement <strong>Ordinateur\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Olympus\\ODMSR6\\Gestionnaire de licences<\/strong> et vous verrez une entr\u00e9e pour ServerPort.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2977\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-3.png\" alt=\"can t connect to the license manager 3\" width=\"1186\" height=\"284\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-3.png 1186w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-3-300x72.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-3-1024x245.png 1024w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-3-768x184.png 768w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-3-18x4.png 18w\" sizes=\"auto, (max-width: 1186px) 100vw, 1186px\" \/><\/p>\n<p><strong>2. V\u00e9rifiez que le service de compte de licence Olympus est en cours d&#039;ex\u00e9cution<\/strong><\/p>\n<ul>\n<li>Acc\u00e9dez au PC sur lequel License Manager est install\u00e9.<\/li>\n<li>Services ouverts<\/li>\n<li>Recherchez le service de compte de licence Olympus et assurez-vous que le statut est en cours d&#039;ex\u00e9cution. Si ce n&#039;est pas le cas, cliquez sur D\u00e9marrer pour que le service s&#039;ex\u00e9cute.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2981\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-4.png\" alt=\"can t connect to the license manager 4\" width=\"974\" height=\"285\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-4.png 974w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-4-300x88.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-4-768x225.png 768w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-4-18x5.png 18w\" sizes=\"auto, (max-width: 974px) 100vw, 974px\" \/><\/p>\n<p><strong>3. Effacez le fichier WGAccount.xml<\/strong><\/p>\n<p>Le fichier WGAccount.xml affiche une liste des utilisateurs connect\u00e9s et d\u00e9connect\u00e9s dans le gestionnaire de licences.<\/p>\n<ul>\n<li>Ouvrir l&#039;explorateur de fichiers<\/li>\n<li>Acc\u00e9dez \u00e0 l&#039;emplacement <strong>C:\\ProgramData\\Olympus\\ODMSR6\\LicenseManager<\/strong><\/li>\n<li>Supprimer le WGAccount.xml<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2984\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-5.png\" alt=\"can t connect to the license manager 5\" width=\"774\" height=\"343\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-5.png 774w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-5-300x133.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-5-768x340.png 768w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/can-t-connect-to-the-license-manager-5-18x8.png 18w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>When loading the ODMS software that is installed in Workgroup mode you get the error with connecting to the license server. Note: Workgroup mode requires the additional software ODMS for Administrator to be installed in the environment for centralised management of user settings and licenses. Please try the following&#8230; 1. Check the license server address [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2970,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"categories":[72],"tags":[62,182],"class_list":["post-1779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-odms-r7","tag-troubleshooting","tag-workgroup-mode"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can&#039;t connect to the license server - Professional Audio Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/audiosupport.omsystem.com\/fr\/odms-r7\/656-can-t-connect-to-the-license-manager\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can&#039;t connect to the license server - Professional Audio Support\" \/>\n<meta property=\"og:description\" content=\"When loading the ODMS software that is installed in Workgroup mode you get the error with connecting to the license server. Note: Workgroup mode requires the additional software ODMS for Administrator to be installed in the environment for centralised management of user settings and licenses. Please try the following&#8230; 1. 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