{"id":1753,"date":"2016-08-16T00:00:00","date_gmt":"2016-08-16T00:00:00","guid":{"rendered":"https:\/\/audiosupport.omsystem.com\/2016\/08\/16\/599-licence-exceeded-maximum-number-of-users\/"},"modified":"2023-06-07T11:47:39","modified_gmt":"2023-06-07T11:47:39","slug":"599-licence-exceeded-maximum-number-of-users","status":"publish","type":"post","link":"https:\/\/audiosupport.omsystem.com\/en\/miscellaneous\/599-licence-exceeded-maximum-number-of-users\/","title":{"rendered":"License exceeded maximum number of users"},"content":{"rendered":"<p>This article will document how to resolve the License exceeded maximum number of users error&#8230;<\/p>\n<p>&nbsp;If you receive the error: License exceeded maximum number of users, this means that you have reached the maximum amount of users for the license you have.<\/p>\n<p>You can have the software installed onto more than the licensed amount of PC&#8217;s, but only the licensed amount of users can have the software open at any one time. To remove the error and to carry on using the software as normal, the software will need to be closed on any additional PC&#8217;s.<\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\">\n    <a href=\"#\" class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\"><br \/>\n<span class=\"jwts_togglePlus\">+<\/span><br \/>\n<span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n<span class=\"jwts_toggleControlTitle\">Individual License<\/span><br \/>\n<span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n<span class=\"jwts_clr\"><\/span><br \/>\n<\/a><\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n<p>If you have an individual license it can be installed onto more than one PC, but can only be used on one PC at any one time. The error will only occur if more than one user with the same license key has the software open at the same time and to remove the error the other user will have to close the software down.<\/p>\n<p>In the latest version of the ODMS software the error will show the computer name that is using the same license key as the image below.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2429\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/license-exceeded-1.png\" width=\"386\" height=\"329\" alt=\"license exceeded 1\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/license-exceeded-1.png 386w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/license-exceeded-1-300x256.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/license-exceeded-1-14x12.png 14w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/p>\n<\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\">\n    <a href=\"#\" class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\"><br \/>\n<span class=\"jwts_togglePlus\">+<\/span><br \/>\n<span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n<span class=\"jwts_toggleControlTitle\">SCP Licence (Workgroup)<\/span><br \/>\n<span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n<span class=\"jwts_clr\"><\/span><br \/>\n<\/a><\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n<p>If you have a Volume License and you receive the error &#8220;The number of (Transcription\/Dictation) Module being used exceeds the maximum number allowed by the license. Please contact the Administrator.&#8221; this means that there is more than the licensed amount of users logged in to this particular module. Another user will need to log out in order for you to use the software.<\/p>\n<p>Contact your IT administrator to purchase additional licences to cover the volume of users concurrently connecting to the SCP Server.<\/p>\n<\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article will document how to resolve the License exceeded maximum number of users error&#8230; &nbsp;If you receive the error: License exceeded maximum number of users, this means that you have reached the maximum amount of users for the license you have. You can have the software installed onto more than the licensed amount of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"categories":[77],"tags":[94,62],"class_list":["post-1753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-miscellaneous","tag-licensing","tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>License exceeded maximum number of users - Professional Audio Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/audiosupport.omsystem.com\/en\/miscellaneous\/599-licence-exceeded-maximum-number-of-users\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"License exceeded maximum number of users - Professional Audio Support\" \/>\n<meta property=\"og:description\" content=\"This article will document how to resolve the License exceeded maximum number of users error&#8230; &nbsp;If you receive the error: License exceeded maximum number of users, this means that you have reached the maximum amount of users for the license you have. 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