{"id":1749,"date":"2016-08-01T00:00:00","date_gmt":"2016-08-01T00:00:00","guid":{"rendered":"https:\/\/audiosupport.omsystem.com\/2016\/08\/01\/591-foot-control-not-working\/"},"modified":"2026-10-02T17:07:32","modified_gmt":"2026-10-02T17:07:32","slug":"591-foot-control-not-working","status":"publish","type":"post","link":"https:\/\/audiosupport.omsystem.com\/en\/transcription\/591-foot-control-not-working\/","title":{"rendered":"Foot control not working"},"content":{"rendered":"<p>If you are experiencing an issue where you cannot operate any of the pedals on the foot switch, please follow the steps below.<\/p>\n<p>Please note that if you mean the play button in the play bar is greyed out and you cannot press play, then follow the <a href=\"\/kb\/software\/miscellaneous\/600-play-button-greyed-out\" target=\"_blank\" rel=\"noopener\">Play button Greyed Out<\/a> guide instead.<\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\"><a class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\" href=\"#\"><span class=\"jwts_toggleControlTitle\">1. Check the module installed<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n    <\/a><\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n<p>        If you recently installed the software on your PC, make sure you installed the correct module.<\/p>\n<ul>\n<li>Dictation Module doesn&#8217;t support the use of a foot switch for transcription.<\/li>\n<li>Transcription Module does support the use of a foot switch for transcription.<\/li>\n<\/ul>\n<p>        The license key determines which module is installed. This is usually indicated on the green license slip. Alternatively, the first two characters of the license indicate this. For the Transcription Module, it is either <b>RT<\/b> or <b>ST<\/b>, and for the Dictation Module, it is either <b>RD<\/b> or <b>SD<\/b>.<\/p>\n<p>        If you are using a Mac, you do not need to check this because there is only one software that caters to both functions.<\/p>\n<p>        If you are using ODMS Cloud, make sure you are logged in with a user account that has the &#8220;Transcriptionist&#8221; role.\n    <\/p><\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\"><a class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\" href=\"#\"><br \/>\n        <span class=\"jwts_togglePlus\">+<\/span><br \/>\n        <span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n        <span class=\"jwts_toggleControlTitle\">2. Check the foot switch is supported and compatible with your operating system<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n    <\/a><\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\nPlease visit the compatibility page <a href=\"\/kb\/compatibility\/974-os-compatible\" target=\"_blank\" rel=\"noopener\">here<\/a>.<br \/>\n        To find the model number of your foot switch, look on the back of the pedal or where the cable comes out. The model name starts with &#8220;RS-&#8220;.\n    <\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\"><a class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\" href=\"#\"><br \/>\n        <span class=\"jwts_togglePlus\">+<\/span><br \/>\n        <span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n        <span class=\"jwts_toggleControlTitle\">3. Ensure latest software update and patch is installed<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n    <\/a><\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n        Please click <a href=\"\/product-category\/software\/\" target=\"_blank\" rel=\"noopener\">here<\/a> for the software downloads and select the appropriate download for your product.\n    <\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\"><a class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\" href=\"#\"><br \/>\n        <span class=\"jwts_togglePlus\">+<\/span><br \/>\n        <span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n        <span class=\"jwts_toggleControlTitle\">4. Check the foot switch is recognized<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n    <\/a><\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n        There are two ways to check if the foot switch is recognized.<\/p>\n<p>        In the Transcription Module status bar or the ODMS Cloud play bar, you will see a foot switch icon on the bottom right of the software.<\/p>\n<p>        <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2817\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/Foot-control-not-working-1-2.png\" alt=\"foot switch not working 1\" width=\"220\" height=\"103\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/Foot-control-not-working-1-2.png 220w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/Foot-control-not-working-1-2-18x8.png 18w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/><\/p>\n<p>        In Device Manager on the PC, the foot switch will be recognized as a HID-compliant device. For details on how to check, please contact your IT support team.<\/p>\n<ul>\n<li>If the foot switch is not recognized, try connecting it to a different USB port on the PC. Some computer USB ports and USB hubs do not provide sufficient power for the foot switch to operate correctly.<\/li>\n<li>If you have another foot switch, try connecting it to the PC.<\/li>\n<li>If you have access to another PC, try connecting the foot switch to it.<\/li>\n<li>If you do not have access to another foot switch or PC, try connecting another USB device to the PC.<\/li>\n<\/ul>\n<p>        These tests help identify whether the problem is with the foot switch or the PC.\n    <\/p><\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\"><a class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\" href=\"#\"><br \/>\n        <span class=\"jwts_togglePlus\">+<\/span><br \/>\n        <span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n        <span class=\"jwts_toggleControlTitle\">5. For H and N series model foot switches, check that they are in the correct operating mode<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n    <\/a><\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n        If you are using the foot switch with ODMS software, make sure it is in <b>OM SYSTEM mode<\/b>.<\/p>\n<p>        If you are using the foot switch with another application that supports keyboard shortcuts, make sure it is in Keyboard mode.<\/p>\n<p>        Refer to the <a href=\"\/transcription\/594-foot-switch-configuration-tool-guide\/\" target=\"_blank\" rel=\"noopener\">Foot Switch Configuration Tool guide<\/a> for instructions on how to change the operating mode.\n    <\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are experiencing an issue where you cannot operate any of the pedals on the foot switch, please follow the steps below. Please note that if you mean the play button in the play bar is greyed out and you cannot press play, then follow the Play button Greyed Out guide instead. 1. Check [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2817,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"categories":[80],"tags":[158,62],"class_list":["post-1749","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transcription","tag-foot-switch","tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Foot control not working - Professional Audio Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/audiosupport.omsystem.com\/en\/transcription\/591-foot-control-not-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foot control not working - Professional Audio Support\" \/>\n<meta property=\"og:description\" content=\"If you are experiencing an issue where you cannot operate any of the pedals on the foot switch, please follow the steps below. 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