{"id":1700,"date":"2016-08-11T00:00:00","date_gmt":"2016-08-11T00:00:00","guid":{"rendered":"https:\/\/audiosupport.omsystem.com\/2016\/08\/11\/325-dictation-folders-not-syncing\/"},"modified":"2024-04-10T20:55:59","modified_gmt":"2024-04-10T20:55:59","slug":"325-dictation-folders-not-syncing","status":"publish","type":"post","link":"https:\/\/audiosupport.omsystem.com\/en\/odms-r7\/325-dictation-folders-not-syncing\/","title":{"rendered":"Dictation folders not syncing"},"content":{"rendered":"<p>If the software folders are linked to the network location but there is a discrepancy between the users dictation folders then this can lead to transcriptions being duplicated or dictations not being seen. We would recommend to check the following below.<\/p>\n<p>&nbsp;<\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\">\n    <a href=\"#\" class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\"><br \/>\n        <span class=\"jwts_togglePlus\">+<\/span><br \/>\n        <span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n        <span class=\"jwts_toggleControlTitle\">1. Folder hasn&#8217;t refreshed yet<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n        <span class=\"jwts_clr\"><\/span><br \/>\n    <\/a>\n<\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n<p>This is due to the fact the software does not run in &#8216;real time&#8217; When a user makes a change in a shared folder, any other users must perform a refresh of the folders before those changes will take effect. By default the software will refresh the folder every 10mins which this can be changed.<\/p>\n<p>You can also manually refresh the folders by clicking on View -&gt; Refresh or click on the refresh button on the tool bar.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3089\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1a.png\" width=\"313\" height=\"362\" alt=\"two typists can transcribe the same file 1a\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1a.png 313w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1a-259x300.png 259w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1a-10x12.png 10w\" sizes=\"auto, (max-width: 313px) 100vw, 313px\" \/><\/p>\n<p>To change the refresh rate, follow the steps below.<\/p>\n<ul>\n<li>Select Tools -&gt; Options -&gt; Workflow in the software.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3090\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1.png\" width=\"896\" height=\"695\" alt=\"two typists can transcribe the same file 1\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1.png 896w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1-300x233.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1-768x596.png 768w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-1-15x12.png 15w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/><\/p>\n<ul>\n<li>Change the refresh rate using the up and down arrows.<\/li>\n<li>Press OK to confirm the changes and close the option menu.<\/li>\n<\/ul><\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\">\n    <a href=\"#\" class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\"><br \/>\n        <span class=\"jwts_togglePlus\">+<\/span><br \/>\n        <span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n        <span class=\"jwts_toggleControlTitle\">2. Folder Permissions<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n        <span class=\"jwts_clr\"><\/span><br \/>\n    <\/a>\n<\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n<p>The users may not have sufficient permissions to the shared folder in order to change the file status therefore any file changes will not be reflected on the network share. We would recommend checking that the users have full control to the shared folder.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3094\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-2.png\" width=\"379\" height=\"516\" alt=\"two typists can transcribe the same file 2\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-2.png 379w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-2-220x300.png 220w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-2-9x12.png 9w\" sizes=\"auto, (max-width: 379px) 100vw, 379px\" \/><\/p>\n<\/p><\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p><!-- 'Tabs and Sliders' Plugin starts here --><\/p>\n<div class=\"jwts_toggleControlContainer\">\n    <a href=\"#\" class=\"jwts_toggleControl jwts_toggleOff\" title=\"Click to open!\"><br \/>\n        <span class=\"jwts_togglePlus\">+<\/span><br \/>\n        <span class=\"jwts_toggleMinus\">&#8211;<\/span><br \/>\n        <span class=\"jwts_toggleControlTitle\">3. Sync Center<\/span><br \/>\n        <span class=\"jwts_toggleControlNotice\">Click to collapse<\/span><br \/>\n        <span class=\"jwts_clr\"><\/span><br \/>\n    <\/a>\n<\/div>\n<div class=\"jwts_toggleContent\" style=\"display: none;\">\n<div class=\"jwts_content\">\n<p>Sync Center is a feature in Windows which allows users to work in offline mode when there is no connection to the server share so it essentially keep copies of the network files locally on the PC. Once connection has been re-established to the server it will then synchronise the files.<\/p>\n<p>To the unknowing users this will all be seemless until a problem arises with Sync Center where it suddenly stops synchronising the files. So any changes made by one user will not get updated to the network so other users will not see any changes.<\/p>\n<p>If you use Sync Center then you will need to review the sync conflicts and resolve them.<\/p>\n<p>If you don&#8217;t use Sync Center then you can disable offline files.<\/p>\n<p>You will need to contact your IT if you require assistance with Sync Center.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3097\" src=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-3.png\" width=\"812\" height=\"588\" alt=\"two typists can transcribe the same file 3\" srcset=\"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-3.png 812w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-3-300x217.png 300w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-3-768x556.png 768w, https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/two-typists-can-transcribe-the-same-file-3-18x12.png 18w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/p>\n<\/p><\/div>\n<\/div>\n<p><!-- 'Tabs and Sliders' Plugin ends here --><\/p>\n<p>&nbsp;<\/p>\n<div style=\"all: initial;\" class=\"notranslate\">&nbsp;<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If the software folders are linked to the network location but there is a discrepancy between the users dictation folders then this can lead to transcriptions being duplicated or dictations not being seen. We would recommend to check the following below. &nbsp; + &#8211; 1. Folder hasn&#8217;t refreshed yet Click to collapse This is due [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3089,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"categories":[72],"tags":[167,62],"class_list":["post-1700","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-odms-r7","tag-syncing","tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dictation folders not syncing - Professional Audio Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/audiosupport.omsystem.com\/en\/odms-r7\/325-dictation-folders-not-syncing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dictation folders not syncing - Professional Audio Support\" \/>\n<meta property=\"og:description\" content=\"If the software folders are linked to the network location but there is a discrepancy between the users dictation folders then this can lead to transcriptions being duplicated or dictations not being seen. We would recommend to check the following below. &nbsp; + &#8211; 1. 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We would recommend to check the following below. &nbsp; + &#8211; 1. 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