{"version":"1.0","provider_name":"Professional Audio Support","provider_url":"https:\/\/audiosupport.omsystem.com\/en","title":"Device not recognising over Citrix - Professional Audio Support","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"px6yu74kk2\"><a href=\"https:\/\/audiosupport.omsystem.com\/en\/odms-r7\/1048-device-not-recognising-over-citrix\/\">Device not recognising over Citrix<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/audiosupport.omsystem.com\/en\/odms-r7\/1048-device-not-recognising-over-citrix\/embed\/#?secret=px6yu74kk2\" width=\"600\" height=\"338\" title=\"&#8220;Device not recognising over Citrix&#8221; &#8212; Professional Audio Support\" data-secret=\"px6yu74kk2\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/audiosupport.omsystem.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/audiosupport.omsystem.com\/wp-content\/uploads\/2022\/03\/Citrix-Preferences-Connection.png","thumbnail_width":698,"thumbnail_height":546,"description":"This guide goes through how to troubleshoot the device recognition issues over Citrix. Depending on what Citrix environment you are running the troubleshooting steps will differ. If you are not sure what Citrix environment it is, then you can check this by confirming the operating system that the users are connecting to. If its a [&hellip;]"}